Castaway Play means safe and inclusive play for all. Our play policy only works if our parents and guardians cooperate and encourage their children to play by the rules. We want everyone to have fun.
At Castaway, we want everyone to be able to enjoy our play facilities in a safe and fun environment. So we have created our play policy for parents and children to follow. We have designed our magical play worlds to encourage physical and imaginative play for all children. We invest in training and keeping these areas exciting and well maintained. Team Castaway are there to help make it fun and keep it safe for everyone.
Admission
- Adults will only be permitted entry if they are accompanying children.
- Parents/Guardians are responsible for supervising their children at all times. The supervising adult must be over 18 years of age.
- All children (under 16) must have a supervising adult with them at all times.
- A minimum of 1 adult per 5 children entering Castaway Play is required.
- This play area has been designed to cater for children up to the age of 9 to enjoy and does contain elements of risk for all ages.
- Dogs are not permitted at any time.
- Harnessed guide or assistance dogs are always welcome throughout.
- To reduce the risk of friction burns, arm and legs should be covered even on hot days.
- Clothes with cords that could catch on the equipment should not be worn in the play area.
- No sharp objects, pens, belts with buckles, jewellery, hair pins, money, etc may be taken into the play area.
Slides
- One person on at a time.
- No climbing on or up the slides.
- Adults must not go down any slide.
- Shoes must be worn.
Ride on cars
- Do not push cars round the track.
- No climbing over the car track fence.
- Do not bump into each other.
- Shoes to be worn at all times.
- No spectators on the track whilst cars are moving.
- Riders to be supervised at all times.
Sand and water
- Sand pit toys must stay in the sand areas.
- Do not throw sand.
- Shoes to be removed in the sand.
- Water to stay in designated areas and not be transported anywhere else.
Soft play areas
- Shoes to be removed.
- Socks and tights to be worn for hygiene reasons.
- No child over the age of 2 in the soft play areas.
- Children to be supervised by an over 18 at all times.
- Please do not change nappies in our soft play areas. Changing facilities are provided.
Food and drink
- Only food and drink purchased at Castaway Play can be consumed on the site.
- Please pick up any litter and use the bins provided.
- Chewing gum is prohibited in Castaway Play.
- Please do not change nappies on our cafe tables. Changing facilities are provided.
Personal property
- Fragile objects should not be taken onto the play equipment.
- Do not take bags or personal items into baby/toddler areas.
- Castaway Play cannot be held responsible for broken or lost items.
- Castaway Play is not responsible for any personal items.
Injury and illness
- Please report any injuries to a member of the Castaway Play team immediately.
- Children that are unwell are not permitted to enter Castaway Play.
- Castaway Play cannot accept responsibility for any accidents.
Behaviour
- The use of foul language, aggressive or rude behaviour will not be tolerated towards any of our staff at Castaway Play.
- Smoking and vaping are not prohibited within Castaway Play.
- Please be respectful to other visitors.
- We reserve the right to ask you to leave if you fail on any of these points.
Members of staff are always available in the play centre and have access to first aid equipment. In the event you have any concerns please speak to a member of staff or manager.
Castaway Play staff are not provided to supervise children. Please read our Terms & Conditions.